Security

Earning the trust and confidence of our members is the key to our success and the primary goal here at FullOnPoker.com. We aim to make everyone feel 100% comfortable playing poker at our tables from day one and have taken every effort to ensure so.

From using true random number generators to ensure total game integrity to providing our players with real-time on demand transaction and game histories from within the poker software to securing and protecting the privacy of our players with 128-bit SSL technology - these are the driving forces behind the way we run our business and our daily operations. We have also put in place the most advanced combination of statistical analysis tools and expert vigilance to provide the industry's most effective shield against player collusion.

Game Integrity

FullOnPoker.com employs a combination of automated and human monitoring tools to identify and prevent any irregular play patterns or incidences of collusion between players, thus ensuring fair gaming and a pleasant, honest poker environment. Advanced algorithms designed by veteran poker professionals and industry experts are set to trigger system events should any such patterns be identified; all gaming activity - every card, hand, move, win, loss, etc. - is recorded by the system to aid investigation.

Player collusion is something that all players detest, and is a form of cheating whereby two or more players are working together to gain an unfair advantage over other players on a table. FullOnPoker.com has enlisted the services of a team of experienced Poker players utilizing a sophisticated monitoring system that automatically detects suspicious play patterns in the Poker tables.

Players using Playtech's software can be assured that the game includes a sophisticated suite of analysis tools used extensively by the Collusion detection team, and these tools, together with trained observers/surveillance executives working 24/7 will keep cheats where they belong - well away from our games!! If there are any cheats out there - we are watching you and will have no hesitation in excluding you from the game, and sharing your name with other operators.

Although we will always adopt an 'innocent until proven otherwise' policy, the intricate play-pattern analysis and corresponding game behaviour will create the necessary information needed to arrive at accurate conclusions. Depending upon the seriousness of the overall findings, players may be asked to provide valid explanations for their suspicious behaviour or, in more extreme cases, we reserve the right to remove players from the site.

Actions against Colluders and Fraudulent Activity

We are absolutely committed to keep cheaters away from our site, so that our players can enjoy their games at FullOnPoker.com reassured in the knowledge that their play is backed by fairness and total integrity. It will be our firm policy to deal in the most determined and severe ways available with any individual or group of individuals who threaten or attempt to affect the game to the detriment of others in this way.

Any information gathered about known cheats, colluders or others guilty of fraudulent activity will be distributed to other on-line gaming sites and, where appropriate to regulators and government authorities in the jurisdiction of the player(s) involved. Innocent players, the victims of such activity, will be treated with sympathetic concern.

We encourage any player who believes he or she has been cheated, to report the offender (in complete confidence) by email to . Complete records and a history of every hand are maintained at all times, and such records can be easily accessed and reviewed by the player.

Finally, to all of you planning to or already enjoying playing our games, we wish you the best of luck and can guarantee, with confidence, the fairest game possible.

TST Technical Systems Testing

TST Technical Systems Testing North America Incorporated is a well-known and respected statistical and technical software testing firm, located in Vancouver, BC Canada. They test all of our poker and casino games to industry-standard levels of fairness and accuracy, and issue letters of compliance for sites that satisfy these stringent standards.

Note: all our gaming software is written by Playtech, the leading software provider in the gaming industry. Therefore, the TST compliance letter features Playtech's name. As a Playtech client, we use their software without alteration.

Click here for our TST compliance letter.

Protect your Personal Computer

Your computer has the potential to become the target of an attack by a criminal hacker. Their goal might be to capture your personal information, use your machine to attack others or it could even be used to store illegal data. Here's what you can do to help protect yourself and minimize the risks:

• Keep your system and software up-to-date and only download patches, upgrades, new releases, applications or other files from trustworthy sites.

• Install anti-spam, anti-virus and spyware software, and keep those up to date with the vendor's latest patches and signature files.

• If possible, configure your computer to run the 'automatic updates' option.

• Your broadband router or home PC may be able to run a powerful security tool called a firewall. A firewall restricts external access to your computer. They can be complicated and require some time to set up, but the extra security is well worth the time and effort.

• Be cautious when you click on links within emails or web pages. Bear in mind, they could be fake and lead to harmful web pages.

• Read pop-up messages carefully and don't automatically choose 'yes' or 'ok'.

• Try to avoid using public computer access points like those at Internet Cafés for access to your account, or to any of your sensitive on-line systems, such as banking or shopping.

• Visit http://www.getsafeonline.org/ for more useful tips.

Knowledge is the key to protecting yourself online. Common dangers include Trojans, Spyware, Adware and Phishing. All of these can contribute to fraud and identity theft. Find out more by clicking on the options on the left.

Identifying Phishing Emails

A Phishing (or spoofed) email will try to represent a well-known company such as this and request personal information from you, the customer. The following are some characteristics to help you identify Phishing emails:

Common or general greetings
Many Phishing emails begin with a common greeting, such as "Dear member". If you don't see your first or last name, be suspicious and don't click on a link or open any attachment.

A false sense of urgency
Many spoofed emails try to alarm you by claiming your account is at risk unless you update it immediately. The email may even claim that an unauthorized transaction occurred on your account, or that we are updating our records and need confirmation of your details. These are all tactics to trick you into clicking on a fake link which then opens a hoax website that encourages you to re-enter your personal and financial information.

Misspellings and bad grammar
Phishing emails often contain spelling mistakes, bad grammar, or missing words. This can be due to the fact that the email is not written in the native language of the fraudster, or because spelling mistakes help fraudsters avoid email spam filters.

Fake links
Some Phishing emails look like a company's webpage. Always check the destination of any link before you click by moving your mouse over it and examine the website address in your browser or email status bar.

Please forward a copy of the Phishing email to our Customer Services Department.